terms and conditions

The following terms and conditions apply to all use of and orders placed on dblkbergen.com. DBLK BERGEN reserves the right to revise the terms and conditions at any time. Customers are responsible for keeping themselves updated with any changes. By using the webstore and/or placing an order, you confirm that you have read and accepted the Terms and Conditions.

orders

Please make sure that you have read and understood the Terms and Conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email.

Shortly after placing your order you will receive an order confirmation by e-mail including your order number, details of the order and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order. If you fail to receive an order confirmation 24h after placing an order, please contact us at help@dblkbergen.com.

If the items purchased are in stock, we will fulfill your order. Once the order has been fulfilled, a shipping confirmation will be sent to your e-mail with all the shipment details. If the item(s) for some reason is out of stock, you will be notified by e-mail.

pricing

Prices on dblkbergen.com are shown in Euro (EUR). Prices are as advertised from time to time. DBLK BERGEN holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel DBLK BERGEN to cancel the purchase and refund any amount paid in the best way.

If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.

All prices on dblkbergen.com are displayed without shipping charges.

taxes and duties

All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that local taxes (VAT) and import duties are included in the price. Your order is not subject to any additional charges when receiving the parcel.

shipping costs

All orders are shipped from Oslo, Norway with DHL Express. 

Scandinavia: €13.99
Europe: €17.99
North America: €19.99
Asia: 25.99

delivery

Scandinavia: 2-4 working days
Europe: 3-5 working days
North America: 5-7 working days
Asia: 5-7 working days

payment

We accept Visa, MasterCard and American Express. All transactions are securely processed by Stripe. DBLK BERGEN does not store any credit card information.

shipping

All orders are shipped from Oslo, Norway with DHL Express.

Please note that purchases may be subject to import charges and taxes. DBLK BERGEN does not accept any responsibility for any such charges or taxes. Any import duties, taxes and VAT will be invoiced directly to the customer from DHL or your local customs office.

Read more about shipping here.

products

DBLK BERGEN strives with all images to reproduce the color and appearance of the items on the website as close as it is technically possible. However, we can not guarantee 100% image accuracy due to various computer monitor calibrations, screen quality and settings at the user end.

returns

You have the right to return your order within 14 days from receiving the order. The right applies only if the product and its original packaging can be returned in the same condition as when received (undamaged box and pouch, and hangtags still attached).

Before returning the product, you are required by law to contact us within 14 days of receiving the order, and return it within 14 days of contacting us. Goods should be protected in a box or plastic bag. Return shipping is paid by the customer.

Read more about returns here

warranty

There is a 1 year warranty on products sold on dblkbergen.com. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item is damaged during transport, you must contact us at help@dblkbergen.com as soon as possible for information about compensation. Please place the item in the original packaging to avoid any added damages. Always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, we will make a full refund including shipping costs when the return of the claim is received.

privacy policy

All your personal information is handled under strict confidence. DBLK BERGEN will never give any of your personal information to 3rd parties. All information is encrypted for safety. Personal data collected from customers online consists of name, address (both shipping and billing addresses), email address and telephone number. DBLK BERGEN may also store information regarding your purchases, information regarding product and size, and purchase price and date.

DBLK BERGEN use “Cookies” (Read more under “Cookies” below) and track IP addresses so we can improve our services and enhance your experience. DBLK BERGEN does not sell or rent out personal customer data. You are entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your name and other personal data from DBLK BERGEN customer database.

cookies

To make this site work properly, we sometimes place small data files called cookies on your device.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Our store uses cookies to let you perform authenticated actions like signing into your personal account. Additionally cookies may be used for advertising purposes.

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.